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Shipping Policy

Thank you for visiting and shopping at DPVR. Following are the terms and conditions that constitute our Shipping Policy.


I. Shipment Processing Time

Shipping times for VR headsets, accessories, and other parts vary based on demand. If there will be a significant delay in shipment of your order, we will contact you via email or please contact us support@dpvr.com.


II. Shipping Rates & Delivery Estimates

Shipping MethodService ProviderEstimated Delivery TimeShipping Rates
Express ShippingDHL/FeDex/UPS4~7 business dayscharge
Standard ShippingYANWEN/4PX12~20 business dayscharge
Local Pickup in ChinaKUAYUE EXPRESS3~7 business daysFree shipping

Given sufficient inventory, typicallly we will ship the product within 2-5 days. 

Please allow additional days for your delivery to take place when there are Bank Holidays, extreme/uncontrollable circumstances i.e. extreme weather conditions etc.

Given that we are working with third party carriers to ship orders, the delivery regions are subject to our shipping carriers. 


III. Shipment Confirmation

Your order will be delivered by the designated shipping carrier. A corresponding tracking number will be generated for each package. Once your order has been shipped, you will receive an email notification includes the tracking numbers of your order. Please note that once an order has been shipped, we are unable to cancel or make changes to the order. 

You are strongly advised to track the shipping status and get the real-time progress of your delivery by simply clicking the track button on your order details page.


IV.Additional Information

The delivery should be checked immediately upon receipt for completeness and any possible transportation damage, so that a quick remedy can be provided as soon as possible.

  • Damage in Transit

          If the product has been damaged we will require you to email us at support@dpvr.com at the day of receipt of order, with a description of the damage and photos attached to ensure we can handle it for you in a faster and more efficient manner.

  • Late Deliveries
    If your order has not arrived, feel free to contact us at support@topiom.com and we will deal with it as soon as pIossible.