Warranty Policy
Warranty Period
Name
Performance Problem
Host Computer
Functions listed in the manual are invalid
No display/flickering/flowered screen
Cannot turn on/cannot turn off
Casing damage caused by structural or material factors not caused by human factors
Headphone jack/Micro USB jack/charging jack/TF card slot are invalid
Power button/touchpad/back button/volume button and other button controls are invalid
Fan/distance adjustment wheel/distance sensor/roller/left and right pull rings and shafts
One Year
DPVR VR Glasses
Functions listed in the manual are invalid
Cannot detect device/cannot locate
No display/black screen/colorful screen
Controller
Unable to boot up normally, unable to charge normally, buttons unresponsive/controller pairing failed
Power button/directional keys/trigger button/etc. button controls failed
Six Month
Charger
Not working or working abnormally, cannot be charged normally using the specified charger
Battery
If the machine still does not work properly after charging, the battery capacity should be no less than 80%.
Three Month
3 in 1 cable/DP cable
The helmet cannot work properly due to a 3-in-1 cable (DP/HDMI/USB/power cable) failure
Charging cable/data cable
Unable to transmit/charge normally
