Warranty Policy

Warranty Period

Name

Performance Problem

Host Computer

Functions listed in the manual are invalid
No display/flickering/flowered screen
Cannot turn on/cannot turn off
Casing damage caused by structural or material factors not caused by human factors
Headphone jack/Micro USB jack/charging jack/TF card slot are invalid
Power button/touchpad/back button/volume button and other button controls are invalid
Fan/distance adjustment wheel/distance sensor/roller/left and right pull rings and shafts

One Year

DPVR VR Glasses

Functions listed in the manual are invalid
Cannot detect device/cannot locate
No display/black screen/colorful screen

Controller

Unable to boot up normally, unable to charge normally, buttons unresponsive/controller pairing failed
Power button/directional keys/trigger button/etc. button controls failed

Six Month

Charger

Not working or working abnormally, cannot be charged normally using the specified charger

Battery

If the machine still does not work properly after charging, the battery capacity should be no less than 80%.

Three Month

3 in 1 cable/DP cable

The helmet cannot work properly due to a 3-in-1 cable (DP/HDMI/USB/power cable) failure

Charging cable/data cable

Unable to transmit/charge normally